Update your sitemap regularly to

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It puts you on their side and puts you both facing the problem together, rather than the customer versus the service rep. Bonus tip: Have a response plan and a bank. If your business regularly receives feedback, make sure you have a documented brand voice and response strategy. Keep in mind that if you find yourself spending too much time responding to comments each week, you may want to download and customize these comment reply tips.

Handling Customer Complaints Responding to customer complaints is never fun, but it's part of the job. Show Phone Number List your customers that you value them by taking the time to develop a strategy for responding to these complaints and handling each incident with care. This makes them much less likely to do business with competitors. Keep these best practices in mind the next time you respond to a comment, tweet, or talk to someone who has shared feedback with your business. Editor's note: This article was originally published in , updated for completeness. As your Customer Success team continues to grow in size, it becomes increasingly important to understand how your team will evolve in the future.



Customer Success Careers Customer success is relatively new compared to functions like sales, and proven career paths don’t always exist. Additionally, people in customer-facing roles often burn out and want to move into roles other than front-line support. Download Now: How to Be a Great Customer Support Representative Team members will move on, others will get promoted, and new people will want to join your team. We all understand these dynamics, but rarely do we intentionally manage these scenarios to help build predictability into your customer support team hiring model.